Shipping Policy

(Updated 9/15/2018)

Fugly Mug Company Shipping Terms


STANDARD SHIPPING TERMS


  • The shipping options currently available are:

    • Standard Shipping is $8.95 on all orders to US destinations.
    • Everywhere else is $15.

  • The Free Shipping options currently available are:
    • All US Orders $35 or more are free shipping.
    • All other locations not listed with orders $79 or more are free shipping.
  • A few oversize items require additional shipping charges. Any order containing an item(s) that is subject to a shipping surcharge as noted in the item description will be subject to the flat shipping charge for the selected shipping method in addition to the shipping surcharge(s) associated with the oversized item(s). If an order contains multiple items with shipping surcharges, the order is subject to the sum of the shipping surcharges in addition to the flat shipping charge.

  • Please allow for up to the full delivery time when placing your order. Please note the business days and skip weekends and holidays to be sure you are allowing enough time, as weekend and holidays do not count in delivery time.In the event of a delay, we will make every effort to provide you with an estimated shipment date. If you need to receive your order by a specific approaching deadline, please include a note with that information when you place your order, and we will do all we can to accommodate your request. We are not responsible for natural disasters and weather with respecting shipping company.

  • We ship using the most economical means for domestic shipments, meaning the shipping could take 7-10 business days for arrival.  We have seen some items arrive in 3 days, but please use 7-10 business days as the standard.
  • International shipments could take 10-20 business days, due to customers, import/export processes, holidays by country etc.  Like domestic shipping, we have seen shipments arrive in 6-7 days, but again, assume the norm of 10-20 days.
  • **Items purchased together may not be delivered together.  While we try to consolidate shipments as much as possible, sometimes we have to ship from other warehouses which may require multiple shipments to fulfill an order.**

    • Due to warehouse stock availability, your shipments could ship from the US, Asia, or Europe, from one of our warehouses.
  • Our magic mugs are manufactured at time of order.  This means 3-5 days to print and 5-10 business days for delivery.  We are working to reduce this by August 2018.  We appreciate your patience!
  • Once your order is shipped, you will be provided with tracking information via e-mail.

  • Some products may ship from our overseas warehouse.  If you receive a box from another country, good chance it's what you ordered from us!  :)

 

The Fugly Mug Company is part of Premier Gift, Inc, a Colorado Corporation.