Shipping Policy

(Updated 12/1/2018)

Fugly Mug Company Shipping Terms

IMPORTANT - SHIPPING CUTOFF HOLIDAYS 2018

  • We source products globally to provide the best product selection and to keep the prices as low as possible!  Depending on the popularity of our products, we may ship from Parker, CO; but sometimes we may need to ship from other global locations.  Plus, we have special arrangements with some manufacturers to ship directly.  With that said, it may take up to 2 weeks for arrival.  Knowing that you are going to get high quality at incredible value, we sure you'd agree a few extra days isn't a big deal.

  • Cutoffs - Generally, the only cutoff we have is to make sure product arrives for Christmas, we need everything to be ordered by December 10th.  In rare cases, due to customs holds, or acts of God, things may not make it by Christmas, but that's less than 1% of the time.  Please make sure your holiday orders are placed by December 10th.  After December 10th, gift cards make excellent stocking stuffers!

  • STANDARD SHIPPING TERMS

    The shipping options currently available are:

    • Fugly Simple Shipping & Handling is $8.95; and we honestly don't care where you are in the world, we'll get it there.
    • Free Shipping in the US and elsewhere over $49 will be shipped the most economically from our 10+ global shipping centers.
    • A few oversize items require additional shipping charges. Any order containing an item(s) that is subject to a shipping surcharge as noted in the item description will be subject to the flat shipping charge for the selected shipping method in addition to the shipping surcharge(s) associated with the oversized item(s). If an order contains multiple items with shipping surcharges, the order is subject to the sum of the shipping surcharges in addition to the flat shipping charge.

    • Please allow for up to the full delivery time when placing your order. Please note the business days and skip weekends and holidays to be sure you are allowing enough time, as weekend and holidays do not count in delivery time.In the event of a delay, we will make every effort to provide you with an estimated shipment date. If you need to receive your order by a specific approaching deadline, please include a note with that information when you place your order, and we will do all we can to accommodate your request. We are not responsible for natural disasters and weather with respecting shipping company.

    • We ship using the most economical means for domestic shipments, meaning the shipping could take 7-10 business days for arrival.  We have seen some items arrive in 3 days, but please use 7-10 business days as the standard.
    • International shipments could take 10-20 business days, due to customers, import/export processes, holidays by country etc.  Like domestic shipping, we have seen shipments arrive in 6-7 days, but again, assume the norm of 10-20 days.
    • **Items purchased together may not be delivered together.  While we try to consolidate shipments as much as possible, sometimes we have to ship from other warehouses which may require multiple shipments to fulfill an order.**

      • Due to warehouse stock availability, your shipments could ship from the US, Asia, or Europe, from one of our warehouses.
    • Our magic mugs are manufactured at time of order.  This means 3-5 days to print and 5-10 business days for delivery.  We appreciate your patience!
    • Once your order is shipped, you will be provided with tracking information via e-mail.

    • A few military installations across the word and/or trade embargo countries may not be eligible for delivery.

     

    The Fugly Mug Company is part of Premier Gift, Inc, a Colorado Corporation.